278
22398
1800
8410
645
9055
6994
0
| Challenges | Way Forward |
|---|---|
| Disruption of the communication infrastructure in the north region; | Due to the military conflict part of Zambezia and Cabo Delgado communication infrastructure was disrupted, affecting the performance of the VMMP; Communication fixed partially. |
| High number of clients reported out of network or not attended the call; | Ongoing prioritization of the client not reached in the previous weeks. |
| Credit top increased and ongoing two monthly instalmments based on MM performance; | |
| Calls take more time than expected making the calls more expensive; | SCs are tracking on a daily bases to confirm availability of the clients, District Manager will track in a ramdomized way to verify; |
| Challenges | Way Forward |
|---|---|
| Unavailability of clients during the work days | Introduced calls on Saturday morning to cover this target group started in Maputo, over 80% of the unavialable clientes in the two prevoius week reached |
| Lack of use of Whatsapp and conference calls by some SC and CMMC | MM training on how to use Whatsapp and conduct conference calls; |
| Conference calls are only possible for 5 participants, which does not allow connection of all MM | Hold staged meetings with small groups until cover all MMs per site; |
| High additional cost for conference calls | Credit top up reinforced for all MM |
| Poor management of references made virtually | List of users referred virtually to crosscheck in the list of users attended in the HF |
| Clients reported high frequency and long time of the calls; | Discussation within the team to evaluate the frequency to two weeks instead of on a weeky bases and focus on clients not reached. |